General Policies

In order to provide the safest environment possible for guests, staff and performers alike, the Slush Puppie Place retains the right to ensure that various items do not enter the building. In this regard, items that can be a danger to individual guests, other patrons and/or performers and staff are forbidden from the Slush Puppie Place.

Examples of such items include:

Weapons
Contraband alcohol and illegal substances
Any possible projectiles
Large / intrusive items

In addition, these policies also serve to protect your access to wine, beer, and spirits by ensuring compliance with all elements of our liquor license.

To avoid any appearance of profiling individuals (specifically targeting age, gender or race of persons), we enforce these policies strictly across the board. Please note that all bags will be searched before entering the venue. Bags, backpacks or purses cannot be larger than 14”x 14”x 6” and are not permitted in the venue. You may also be asked to empty your pockets of all items so they can be examined. In addition, bags of larger sizes may even be refused entry to ensure aisles remain clear in case of emergency. At the request of event promoters or, if in the opinion of the management of Slush Puppie Place, it is necessary, pat-down searches may also be conducted for the same reasons.

To provide the fastest possible entrance, please open your bags and be prepared for a visual scan of the contents. In some cases, you may even be asked to rearrange items for better visual identification. If you are uncomfortable with a person of the opposite gender viewing the contents of your bag, please feel free to ask for an appropriate individual. If a pat-down search is in effect, please make sure that any coats or jackets are also open.

We thank you for making the jobs of the Slush Puppie Place event staff easier and for being considerate of your fellow event attendees.

CONDITIONS OF ENTRY – Management and staff reserve the right to:

Inspect and/or search all persons, packages, and bags entering the premises
Remove any person from the facility if the person’s behaviour is considered dangerous or unacceptable
Prohibit from entering or remaining on the premises any persons who appear to be intoxicated or under the influence of illegal substances

PERSONS ARE PROHIBITED FROM ENTERING THE VENUE WITH ANY OF THE FOLLOWING ITEMS:

Any professional cameras including but not limited to any SLR, removable lenses, non-removable lenses over 3.5 inches, iPads, any video recording equipment or accessories (tripods)
Any outside food or beverage
Alcohol and illegal substances
Air horns or laser pointers
Dangerous items

We would like to remind you that there is a no-re-entry policy in effect for all events, with the exception of Kingston Frontenac games. This means that once you have entered the venue, you will not be permitted to leave and re-enter. We understand that this policy may be inconvenient for some, but it is in place for the safety and security of all attendees. We kindly ask that you plan accordingly and bring all necessary items with you upon entry.

For Kingston Frontenac games, re-entry is available for those fans needing to leave the facility briefly.

Those looking to re-enter will need to exit through Gate 2 and ensure their ticket is scanned out by the event staff to facilitate re-entry.
When re-entering the facility, guests will need to enter through Gate 1. Their ticket will be re-scanned to ensure it remains valid, and all conditions of entry remain in effect.

Thank you for your cooperation and understanding.

Accepted Monetary

At Slush Puppie Place, we have implemented a cashless policy for all events in order to streamline the transaction process and provide our guests with a more efficient and secure experience. However, we do make exceptions for Kingston Frontenac games, where fans can use cash to purchase food and beverage items.

Please note that only one till per concession stand will be designated for cash transactions during Frontenac games, and all other forms of payment will still be accepted at all times. We encourage our guests to come prepared with alternative forms of payment, such as credit or debit cards, in order to avoid any inconvenience.

Thank you for your understanding and cooperation in this matter. We hope you enjoy your experience at Slush Puppie Place!